Last updated: May 8, 2020

Welcome to BoloBox.com. BoloBox.com (“BoloBox” or “We” or “Us”) provide website features to you subject to the following conditions, including the Privacy Policy. These terms and conditions are subject to change without prior written notice at any time at BoloBox’s sole discretion. If you visit or shop at BoloBox, you accept these conditions.

Privacy
Please review our Privacy Notice. 

Electronic Communications
When you visit BoloBox or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices anywhere on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

Warranty Service
We warrant each BoloBox computer system and its parts against defects in materials or workmanship for one year labor (desktops) and one year parts from the original date of invoice. During this period, BoloBox will repair or replace defective parts with new or reconditioned parts at BoloBox option, without charge to you. BoloBox’s warranty does not cover replacement of engraving. In the event your engraved system receives service, use of necessary replacement parts may eliminate the engraving on the system. All original parts replaced by BoloBox or its authorized service centers, become the property of BoloBox. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty. 
BoloBox, makes no other warranty, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. BoloBox makes no warranty or representation, either express or implied, with respect to any manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description. 

Price, specification, and terms are subject to change without notice. BoloBox is not responsible for errors in typography and/or photography. 

Customer pays return shipping on all services.

Payment Methods
We accept the following methods of payment: 

  • Visa
  • Mastercard
  • American Express
  • Prepaid Company Check, Cashier’s Check, or Money Order
  • Bank Wire Transfers
  • PayPal

Unfortunately, we do not accept international credit cards, or check via telephone.

Shipping Methods
We offer the following shipping methods:
To the Domestic 48 U.S. States: 

  • Ground: 5-7 days (ground delivery)
  • FedEx Express Saver: 3 business days (ground/air delivery)
  • FedEx 2-Day: 2 business days (air delivery)
  • FedEx Standard Overnight: overnight (afternoon – air delivery)
  • USPS Services

To Hawaii & Alaska:

  • Not Available

To Canada:

  • Not Available

To APO/FPO (military addresses):

  • US Postal: shipping time varies

*No delivery on Saturdays or Sundays. 
*FedEx/UPS do not ship to P.O. Box Addresses.
*No international shipments (except Canada and APO/FPO addresses). 

Shipping Dispute: Title and Risk of LossBoloBox will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) – except software – and risk of loss passes to the 

Customer upon delivery to the carrier. BoloBox reserves a purchase money security interest in the product(s) until its receipt of the full amount is due. The Customer agrees to allow BoloBox to sign appropriate documents on the Customer’s behalf to permit BoloBox to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. The Customer agrees to be bound by any software license agreement once the seal on the package is broken. BoloBox will advise the Customer of estimated shipping dates, but BoloBox will, under no circumstances, be responsible for delays in delivery and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state, or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Sales Tax
Sales tax is required for orders shipped within our resident state, Utah. All orders shipped within Utah will be charged the applicable sales tax in accordance to your county. Will-Call Pickups will be charged our local tax rate of 7.25%. 

Sales tax is also required for orders shipped to the state of Alabama, Arkansas, Colorado, Connecticut, Illinois, Indiana, Kentucky, Maryland, Maine, Michigan, Minnesota, North Dakota, Texas, Utah, Washington, and Wisconsin. All orders shipped to the aforementioned States will be charged the applicable sales tax in accordance to your city.

Electronic Waste Recycling Act
The Electronic Waste Recycling Act (“Act”) became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the State’s behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the State and only applies to orders shipped within California. 

The types of products that we are required to collect this recycling fee include flat panel screens and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:

  • Greater than 4” and less than 15” — $5.00
  • Greater than or equal to 15” — $6.00
  • Greater than or equal to 35” –$7.00

For more information concerning the scope and details of the Act, please refer to the California Integrated Waste Management Board’s website at http://www.ciwmb.ca.gov/Electronics/Act2003 . 

Pricing Policy
Unfortunately, we do not offer price matching. For your convenience, all our most current and lowest pricing is posted on our website daily. Prices are non-negotiable. 

We make every effort to list the most accurate, up to the minute information. Despite our efforts, some items on our website may be mis-priced. If a product is listed at an incorrect price due to a typographical, photographical, or technical error or error in pricing from our vendors, BoloBox reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price.

Mail-In Rebates
For your convenience, BoloBox does its best to advertise any current rebates on our website. The prices listed on our website do not include rebate savings. Any use of these rebates is limited to any terms and/or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms and conditions, please contact the manufacturers directly. 

OEM vs. Retail
The retail and OEM versions usually are essentially the same product. However, the retail version usually comes with bundled software, retail packaging, and more bells and whistles so to speak. OEM (Original Equipment Manufacturer), also known as White Box or Brown Box versions, will come with the actual product and drivers, but no special packaging or software. 

30-Day Satisfaction Guarantee 
BoloBox offers our customers a 30-day satisfaction refund guarantee on all purchases (please refer to the Purchase Agreement and/or Warranty Statement for additional details), except: any routers, software, or any specially ordered items. Systems with case engravings may not be returned for refund or exchange under any circumstances unless they contain defects in materials or workmanship. To take advantage of BoloBox’s return guarantee policy, the Customer agrees to comply with BoloBox’s Product Return Procedure, as stated in the Purchase Agreement and online Warranty Statement. Any breach of BoloBox’s Return Policy Procedure may result in the loss of BoloBox’s replacement/return guarantee. Furthermore, all return shipments not in compliance with these instructions may be rejected. 

Return Policy

  • All merchandise (unless otherwise specified) carry a 30-day Satisfaction Guarantee* from original invoice date
  • Restocking Fees will not be assessed within the first 30-days from purchase. Any returns for refund after 30-days are subject to a 15% restocking fee. Refunds will not be approved after 45-days from delivery.
  • Shipping and Handling Fees are NON-REFUNDABLE.
  • For items sold with “FREE SHIPPING”, there will be an additional $50 deduction after any applicable restocking fee is applied.

Technical Assistance
E-mail sales@bolobox.com for technical assistance. Our technical support hours are from Monday to Friday 8:30am – 5:00pm MST. 

Processing Time
Without any Rush options selected, you can expect your order to be processed within 2-4 days and shipped approximately 5-10 business days. Orders will not be processed on weekends and/or holidays. E-mail updates will be provided as your order progresses through the various stages. 

Rush Orders
We will only process next day rush orders for an additional fee provided that the following conditions are met:

  • Order is placed before 12 PM PST
  • Applies for delivery to the domestic U.S. 48 states only
  • Order transaction and credit card authorization must be successfully completed and approved before 1:00 PM MST
  • Any order approved after 1:00 PM MST will be processed as next business day order.

Order Status
BoloBox will do everything possible to keep you informed of your order via e-mail notifications. Your tracking number will be e-mailed to you the night your item has been shipped. It is the customer’s responsibility to track the package and be available for the delivery. You may view your order status by logging into your BoloBox account. 

Change or Modify Orders
You may request a change to your order, provided your order has not already shipped. Please call our sales representatives at (614) 282-8077 during our business hours to change your order. You will be asked to provide your order number, so please ensure you have that information available when you call. To ensure efficient processing, all order changes must be requested by phone. 

Cancel Orders
You may request a cancellation of your order, provided your order has not already shipped. For engraved products, once a system side panel has been engraved, any order cancellations are subject to a 15% restocking fee. sales@bolobox.com during our business hours to change your order. You will be asked to provide your order number, so please ensure you have that information available when you call. To ensure efficient processing, all order cancellations must be requested by phone. 

Purchase Agreement
Every time you make a purchase on BoloBox, you will be asked to read and accept the terms listed in this Purchase Agreement. 

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between BoloBox and Customer shall be governed by the laws of the State of Utah, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. BoloBox and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Utah, Sevier County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against BoloBox that is more than one year after the date of the applicable invoice. 

Contact Us
If you have any questions or concerns regarding our Terms and Conditions, feel free to contact us at sales@bolobox.com. We will gladly address any issue to the best of our abilities.